Resident Service Engineer

Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Service Engineer at our Nuvera facility located in Billerica, MA. HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 80 years.

HYG is looking for an energetic individual who will have a positive influence on the organization. The Service Engineer will resolve technical problems for Yale and Hyster Dealers, customers and HYG Field Service Managers with a focus on hydrogen fuel cells. This role will supply HYG approved modifications and warranty authorizations. Responsible for developing and maintaining technical libraries. This role will produce and publish technical service information to the field and monitor warranty activity for failure trends. 
The Resident Service Engineer Will Provide the Following Key Accountabilities: 
* Serve as the main HYG service contact for customer, dealers, international, marketing and regional field service managers to support Yale and Hyster product and Nuvera fuel cells
* Authorize warranty repairs up to specific dollar amount per approval authority
* Recommend to engineering, vendors and the manufacturing plants, product changes required to improve product performance, reliability and serviceability and the reduction of warranty costs
* Provide technical and statistical reports to define the costs and customer dissatisfaction levels related to product deficiencies
* Maintain technical libraries consisting of service, test data sales and training literature on current and non-current product
* Provide assistance to Engineering and Manufacturing in the selection of field test sites for testing improved components
* Create and release Service Grams & Bulletins to the dealer network. Create and review flat rate service times for new and existing products

The Successful Resident Service Engineer III Will Meet the Following Minimum Qualifications:
* B.S. degree in Science or Engineering, or equivalent practical field or work experience, enhanced by service training courses and a strong mechanical aptitude. Chemical Engineering or Mechanical Engineering focus preferred in degree.
* Minimum of 3-5 years relevant experience in electrical systems, process systems, and trouble shooting
* Practical knowledge of electrical and chemical process systems
* Knowledge to interpret engineering drawing, wiring diagrams, schematics, and process systems
* Specialized knowledge of electrochemical processes and electrical systems
* Knowledge of/theoretical exposure to hydrogen fuel cells
* Excellent verbal and written communication skills are essential
* Competitive Healthcare Benefits - medical, vision, dental
* Profit Sharing + 401(k) with company matching
* PTO + Vacation + Paid Holidays
* Education Assistance
* Life Insurance
* Employee Assistance Program
* On-site Health Clinic (most locations)
* On-site Cafeteria (most locations)
We are an equal opportunity employer. EOE/Minorities/Females/Veterans/Disabled

Application URL:

Posted Date1/15/20
CompanyHyster-Yale Group, Inc
TypeFull Time
AddressBillerica Massachusetts